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Suunto Product Recall

Equipment GRichards COMMENTS29 Jul, 2017

PRODUCT RECALL: SUUNTO WIRELESS TANK PRESSURE TRANSMITTERS AND SUUNTO TANK PODS

Dear Customer,

This email to notify all customers who own a Suunto Wireless Tank Pressure Transmitters or Suunto Tank POD.  There is a recall of these products that requires your action.

Suunto has identified a potential safety risk affecting all Suunto Wireless Tank Pressure Transmitters and Suunto Tank PODs which wirelessly transmit tank air pressure to compatible Suunto dive computers. In two reported incidents, the exterior case of a Suunto Wireless Tank Pressure Transmitter has failed during regular dry land pressure testing. Although extremely rare, this represents a potential risk of injury, due to the risk of bursting.

Diver safety is of highest importance to Suunto. That is why Suunto has decided to initiate a recall of all Suunto Wireless Tank Pressure Transmitters and Suunto Tank PODs.

All consumers who have a Suunto Transmitter or Tank POD are instructed to bring their products to an authorized Suunto dive dealer or a Suunto Authorized Service Centerfor inspection and upgrade. The process is free of charge for consumers.

All Transmitters and Tank PODs must not be used before the upgrade has been made. 

Suunto sincerely apologizes for any inconvenience caused by this. As a complementary service, Suunto will provide a battery replacement free of charge and a one-year warranty from the date of inspection for all upgraded products.

Identification of affected products:

 
What to do if you own a Suunto Wireless Tank Pressure Transmitter or a Suunto Tank POD

1. Do not use the affected product(s).

2.Bring the product(s) to your nearest authorized Suunto dive dealer or a Suunto Authorized Service Center for inspection and upgrade. A list of dealers and authorized service centers can be found at: Dealer Locator. You can also use the free Suunto Online Service Request (only available for certain countries) to get your product(s) picked up from your home/office.

3. When you receive your upgraded product(s), please register the product(s) at MySuunto to ensure you receive a full one-year warranty extension from the date of inspection.

4. Please help us spread the message about this recall and share this information with your dive buddies that are using a Suunto Wireless Tank Pressure Transmitter or a Suunto Tank POD. Thank you!

More information on the recall can be found at https://www.suunto.com/recall.

We’re very sorry for the inconvenience and thank you for your co-operation.

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